Support

Please check the FAQ or fill out the form below with questions about product support and order-related issues.

If you are a student or alumni from a partner school or association
and need assistance, please contact your career service office.

Frequently Asked Questions:

What type of candidates will you find at MBA Focus?

Our candidate network consists of students and alumni from top-ranked graduate business schools around the world.  Vetted by their b-school admissions process, all of the candidates in our database are proven to be highly-qualified and high-performing individuals.  By partnering with 75+ b-schools, MBA Focus provides the most comprehensive database of leadership talent.

Where do the candidates register for MBA Focus?

Students and alumni from our partner schools and professional assocations can register in the MBA Focus database through their career services website and/or office.

Can anyone use the services offered by MBA Focus?

No. MBA Focus products and services are only for b-school career services, their students and alumni, and the companies who employ those candidates. All resume database orders and job postings are reviewed by our staff and submitted to the schools for approval.

How do I check the status of my order?

To check the status of your account and your orders, log in to MBAFocus.com and click the "My Account" link above.

Why am I getting an error when ordering?

The error could be a result of an existing issue between American Express and PayPal. Even if you are not using an AMEX credit card, forward the error to orders@mbafocus.com to have the issue quickly resolved.

Why am I receiving a "15005 – Gateway decline" error when paying?

It appears that your credit card is being declined by the issuer, not PayPal or our system. This is the error message we are getting: "15005 – Gateway decline: Your card issuer, not PayPal, declined the transaction. Ask your buyer for another card."

We typically see this when you are attempting to use a corporate credit card that PayPal has been blocked on (companies often do this to keep employees from charging stuff from internet stores (i.e. eBay) on their corporate account).

If you don't have another card to try, we suggest contacting your credit card company yourself to try and remove the block and make sure there are no other limits you are unaware of – otherwise, you may need to wire money or send us a check via mail.

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